Data Deletion

How to Delete Your Account

You may delete your CandySpace account through the mobile application or submit a deletion request by email.

Delete Through the Mobile App

To request deletion directly through the CandySpace mobile application:

1. Open the CandySpace app.
2. Sign in to the account you want to delete.
3. Open your profile or account menu.
4. Select Settings.
5. Open Account or Account Settings.
6. Select Delete Account.
7. Review the deletion notice.
8. Confirm that you want to permanently delete your account.

Depending on your application version, the wording or location of these controls may differ slightly.

Request Deletion by Email

If you cannot access the app or your account, you may request deletion by emailing:

legal@candyspace.app

Please include:

• The subject line: Data Deletion Request
• Your CandySpace username
• The email address connected to your account
• A statement confirming that you want your CandySpace account and associated personal information deleted

We may ask you to verify ownership of the account before processing the request. Do not send your password, authentication code, or complete government identification document by email.

Facebook Login Users

If you created or accessed your CandySpace account using Facebook Login, you may request deletion using the in-app instructions or by emailing us.

You may also remove CandySpace from your Facebook account:

1. Open Facebook.
2. Open Settings & Privacy.
3. Select Settings.
4. Open Apps and Websites.
5. Locate CandySpace.
6. Select the option to remove the app.
7. Where available, select the option to request deletion of information associated with the app.

Removing CandySpace from Facebook stops future Facebook-based access, but you should also submit a CandySpace deletion request if you want the CandySpace account itself permanently deleted.

What We Delete

When an account-deletion request is approved and completed, we generally delete or permanently anonymize information associated with the account, including:

• Account and login information
• Profile information
• Profile photo and avatar settings
• Posts and comments
• Uploaded photos, videos, and albums
• Projects and funding requests
• Saved preferences
• Connections and follows
• Private account settings
• Facebook identifiers or other social-login identifiers connected to the account
• Other personal information that is not required to be retained

Information We May Retain

Some information may be retained when reasonably necessary for:

• Compliance with legal obligations
• Accounting, tax, and financial records
• Payment disputes, refunds, and chargebacks
• Fraud prevention and platform security
• Investigation of abuse or policy violations
• Protection of users and CandySpace
• Responding to lawful government or court requests
• Establishing, exercising, or defending legal claims
• Maintaining evidence of previously completed transactions

Information retained for these purposes will be limited to what is reasonably necessary and will not be used to restore your deleted account.

Backups may continue to contain limited account information until they are automatically overwritten or securely deleted according to our backup-retention process.

Deletion Processing Time

We will review deletion requests as soon as reasonably possible. Processing time may depend on identity verification, account activity, payment records, security reviews, and applicable legal requirements.

Once your deletion request has been completed, we may send a confirmation to the email address connected to your account.

Before You Delete

Before requesting deletion, consider the following:

• Download or save any information you want to keep before deleting your account.
• Complete or resolve pending payments, withdrawals, refunds, or disputes.
• Cancel active subscriptions through the applicable app store or payment provider.
• Deleting CandySpace does not automatically cancel a subscription billed directly by Apple, Google Play, or another provider.
• Some content sent to other users may remain visible in their accounts where required to preserve conversation history, safety records, or transaction records.

Contact Us

For account deletion, privacy questions, or assistance accessing your account, contact us at: